Frequently Asked Questions:
Here is our list of most frequently asked questions. Terms and conditions can be found here.
Q: How do I care for my jewelry?
A: You may check our page on Jewelry Care, located on the bottom of our Home Page, for recommendations.
Q: Do you ship worldwide?
A: We ship only within the United States at present.
Q: What shipping methods do you use?
A: We only ship USPS Priority Mail and charge a flat rate, which is added to your order during the checkout process.
Q: Can I cancel or change my order?
A: Orders can only be canceled prior to shipment. If you wish to change an order please contact us and we will do our best to work with you.
Q: What is the difference between gold plated and gold filled?
A: The process of gold plating is one where a minuscule layer of gold is applied over a base metal (usually brass, an alloy of copper and zinc). Gold filled jewelry is made by wrapping layers of solid gold sheets around a base metal (usually brass).
Q: What is the difference between silver plated and sterling silver?
A: Silver plated items are actually made of another kind of material like copper, nickel, brass, or pewter that is coated with a very thin layer of silver. Sterling silver are items that are made of 92.5% pure silver and 7.5% additives (copper, nickel, or a combination of metals).
Q: My order was lost/damaged in the mail. What do I do?
A: Once items leave our facility, we are not responsible for items lost, missing, or damaged by the carrier. We ship via USPS Priority Mail, which includes up to $50 insurance in the rare instance that your order is lost, missing, or damaged.
You may file a claim with USPS at:
https://www.usps.com/help/claims.htm
All claims are customer's responsibility with the carrier. We do not respond to shipping claims sent to us.
Q: What is your exchange/return policy?
A: All items are final sale due to their one-of-a-kind nature, and for health and hygiene reasons.
/