Frequently Asked Questions:

Here is our list of most frequently asked questions. Terms and conditions can be found here.


Q: How do I care for my jewelry?


A: You may check our page on Jewelry Care, located on the bottom of our Home Page, for recommendations.



Q: Do you ship worldwide?


A: We ship only within the United States at present.



Q: What shipping methods do you use?


A: We only ship USPS Priority Mail and charge a flat rate, which is added to your order during the checkout process.



Q: Can I cancel or change my order?


A: Orders can only be canceled prior to shipment. If you wish to change an order please contact us and we will do our best to work with you.



Q: What is the difference between gold plated and gold filled?


A: The process of gold plating is one where a minuscule layer of gold is applied over a base metal (usually brass, an alloy of copper and zinc). Gold filled jewelry is made by wrapping layers of solid gold sheets around a base metal (usually brass).



Q: What is the difference between silver plated and sterling silver?


A: Silver plated items are actually made of another kind of material like copper, nickel, brass, or pewter that is coated with a very thin layer of silver. Sterling silver are items that are made of 92.5% pure silver and 7.5% additives (copper, nickel, or a combination of metals).



Q: My order was lost/damaged in the mail. What do I do?


A: Once items leave our facility, we are not responsible for items lost, missing, or damaged by the carrier. We ship via USPS Priority Mail, which includes up to $50 insurance in the rare instance that your order is lost, missing, or damaged.


You may file a claim with USPS at:


All claims are customer's responsibility with the carrier. We do not respond to shipping claims sent to us.



Q: What is your exchange/return policy?


A: All items are final sale due to their one-of-a-kind nature, and for health and hygiene reasons.